Shipping
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If you’ve already received the Shipping Confirmation email, click on the link in it to view the status of your order. If you haven’t received the shipping confirmation email, or can’t find it after checking your spam/promotions folders, don’t worry. You can check the status of your order on ourOr...
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I'm missing an item from my order.
When at the time of delivery the packaging shows signs of tampering or visible damage, we recommend that you do not accept the order and notify us immediately by means of our Contact Form. If this is not possible, a claim must be filed with the last mile courier as well as with us, on the same da... -
I wasn’t home when they tried to deliver the order.
If your delivery attempt was unsuccessful because you weren’t home, please check the tracking status with the last-mile provider. 📦 Your order may be left at a pickup point 📍, and if not collected within the designated time, it could be considered abandoned. ⏳To avoid this from happening, please... -
My order has been marked as delivered, but I have not received it.
If the shipment shows as delivered but you haven’t received it, we recommend first checking if someone else in your household, neighborhood, or workplace accepted the package on your behalf. It is very important that you contact us before 7 days have passed since the order was marked as delivere... -
If you’ve already received the confirmation message indicating that your order is with the courier, please check the delivery times in our terms & conditions to verify the timeframe for your country. If you haven’t received the email with the tracking number yet, this means your order is stil...
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At D.Franklin, we always strive to meet standard delivery times. However, sometimes unforeseen factors beyond our control may cause delays. Some reasons that could affect your order’s delivery include: Your order was placed during sales season or promotional periods. 🛍️ The order was made on a ...